Frequently Asked Questions

Q: Is this an insurance plan?

No, this is not an insurance plan. The Health Discounts membership benefit from Thrivent Financial provides you with discounted prices on a wide range of health services and products, including dental, vision and hearing care as well as prescription drugs. You will pay for services at the discounted price at the time services are received.

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Q: How does my Health Discounts membership benefit plan work?

First, you can find participating providers by using the "Provider Search" page on this website or by calling toll-free (844) 279-3195. After confirming the provider's continued participation when making an appointment, just show your membership card at the time of service. You are responsible for paying all discounted fees directly to the provider.

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Q: Can I include my family on my plan?

Yes, one of the wonderful features of our Health Discounts membership benefit plan is that your entire household can receive the discounts, even children living at college!

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Q: Can I use my membership when I travel away from home?

Yes, your membership can be used at any participating provider in the United States.

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Q: What doctors can I go to?

You can find participating providers for the Health Discounts membership benefit plan by visiting the "Provider Search" page on this website or calling toll-free (844) 279-3195 and pressing option 1, then option 1 again.

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Q: How long will it take to receive my information kit and discount cards?

You will receive your Health Discounts membership benefit information kit and ID card via email within three business days. If you choose to have your information kit sent by postal mail, you should receive it within 7-10 days.

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Q: How do I get additional membership cards?

If you need additional cards for your household, or have lost your cards, please call Customer Service toll-free at (844) 279-3195 and press option 1, then press option 1 again. We will be happy to send you additional cards.

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Q: Can I go to a provider that does not participate?

You may go to the provider of your choice; however, you will only receive a discount by going to a participating provider or specialist.

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Q: There is not a provider close to my home. What can I do?

While some ZIP code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. Also, you can refer a provider for participation in the network by visiting Nominate a Provider. The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take from 6 to 12 weeks before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.

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Q: What if I feel the provider overcharged me?

You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attention: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.

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Q: What if I have a complaint about a provider?

You can send a copy of your bill and a written letter to the administrator of the plan at this address: Careington International Corporation, Attention: Provider Relations, P.O. Box 2568, Frisco, TX 75034. Careington will investigate your inquiry, and you will be contacted regarding the findings.

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Q: Once I select a provider, am I assigned to that provider? How often can I change providers?

Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Customer Service toll-free at (844) 279-3195 for help finding participating providers or visit the "Provider Search" page on this website.

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Q: What should I say when I call a provider to make sure they participate?

When you call to schedule your appointment, it is important for you to use the name of the correct network. The providers will recognize the name of the network with which they participate. Please have your ID card available to assist you.

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Q: Can I use the Health Discount membership benefit if I already have health insurance or Medicare Part D?

The Health Discounts membership benefit is not insurance and is not intended to replace insurance. These discounts are designed to help Thrivent members who do not currently have health insurance or a Medicare plan that covers dental, vision, hearing and/or prescription drugs.

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Q: How do I cancel my membership?

You may submit your cancellation in one of the following ways:

• Phone toll-free to (844) 279-3195
• Email to [email protected]
• Write to Careington International Corporation, Attention: Customer Service, 7400 Gaylord Pkwy, Frisco, Texas, 75034

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