Questions? (800) 400-8789
Frequently Asked Questions
Is this an insurance plan?
No, this is not an insurance plan. These plans provide you with discounted
prices on a wide range of services; you will pay
for services at the discounted price at the time services are received.
Can I use my membership when I travel away from
Yes, your membership can be used at any participating provider in
the United States.
After I register for the discount plan,
when should I receive my membership kit?
After your payment has been processed, you will receive a membership
kit in 7 to 10 business days.
How do I get additional membership cards?
If you need additional cards for your household, or have lost your
card, please call Member Services at (800) 290-0523
option 1, then press option 1 again. They will be happy to
send additional cards to you.
If my doctor or dentist refers me to a specialist who is not
in the network, do I still get a discount?
You will only receive a discount by going to a participating provider.
You might try printing out a list of participating providers to share
with your doctor or dentist to see if he/she could recommend any of the
participating specialist locations.
What do I do if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator
of the plan, Careington International Corporation,
Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will
investigate your inquiry, and you will be contacted regarding the findings.
Once I select a provider, am I assigned to that provider?
How often can I change providers?
Another great feature of discount plans is your ability to select
any provider from the network. You can change providers at any time,
and household members can select their own providers. Call Member
Services at (800) 290-0523 for help to find participating providers.
What should I say when I call a provider to make sure they
The providers will recognize the name of the network in which they
participate, so when you call, it is important to use the name