Patient Advocacy

Health Advocate, the nation’s leading health advocacy company, helps members and their families navigate the health care and health insurance systems. Health Advocate offers a range of comprehensive services to help members with clinical and administrative issues involving their medical, hospital, dental, pharmacy and other health care needs – saving members time and worry.

How Health Advocate Helps:

• Find the best doctors, hospitals and dentists, and schedule appointments with providers.
• Answer questions about test results, treatments and medications
• Assist in the transfer of medical records, X-rays and lab results
• Locate and research the newest treatments for a medical condition
• Help resolve insurance claims and assist with negotiating billing and payment arrangements, and related administrative issues

Please note that this service is unlimited, and there is no charge when a member calls for assistance.

Prescription Medicine Discounts

• Members will have access to savings between 15% to 60% off the retail price of generic drugs and 10% to 25% off the retail price of brand name drugs at over 68,000 participating pharmacies nationwide including Safeway, CVS, Duane Reade, Wal-Mart, Target, Walgreens, Rite Aid and many more.
• Members have access to an interactive website that allows users to locate the nearest participating pharmacy and accurately check the current costs of drugs. Even if members have prescription benefits through a Health Insurance carrier, a comparison of costs between the two programs should be performed to determine the most savings.
• By utilizing this powerful tool, members can make educated cost-saving decisions.

UNOA

Nurse line

Health Advocate's NurseLine gives members unlimited access to registered nurses for trusted information and support anytime, especially when they can't reach a doctor. If members need help understanding a medical condition or treatment, or have a question about symptoms or medications, they can call Health Advocate's NurseLine anytime, 24/7.

Health Advocate's registered nurses can:

• Provide information on a variety of health topics
• Answer questions about symptoms and medications
• Explain medical conditions and treatments
• Offer simple, at-home treatments for non-urgent issues
• Direct members to the nearest urgent care center or ER
• Provide support in getting the most from doctor visits
• Help members make more informed decisions
• And much more!

HANL - 03/17/15