Telemedicine provides professional care without the hassle and cost of visiting your medical provider. Your employees are busy, but with our Teladoc Plan, they will enjoy access to medical professionals 24 hours a day, 365 days a year. Telemedicine makes it easy! A board-certified and state-licensed physician is available to diagnose you over the phone. And the best part is, with this telemedicine plan available from Careington, there's no consultation fee!


These plans are available to any or all of your employees or retirees, including full-time, part-time, and 1099 employees.

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Here's the best part:If you add Careington to your benefits portfolio by January 1, 2015, your rates will be guaranteed for three years!

 

Careington is dedicated to bringing your employees quality care and savings they deserve. Careington also provides access to savings on vision, prescription drugs, wellness programs and more.

 

Teladoc Overview

How to use Teladoc

 


Frequently Asked Questions

Do I talk to "real doctors"?

Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, Teladoc will connect you with a doctor licensed in your state.

What are some of the common conditions Teladoc treats?

Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.

Can Teladoc handle my emergency situations?

Teladoc is designed to handle non-emergency medical problems. You should NOT use the Teladoc service if you are experiencing a medical emergency.

Can I speak with a specialist?

You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.

Can I request a particular doctor?

You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.

Can I use it for my family?

This varies depending on your specific plan. Most plan designs allow you to use the Teladoc service for you, your spouse and your dependents.

Can I get a prescription?

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that could be harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

How are prescriptions sent to the pharmacy?

Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.

Is my electronic health record kept private?

Health records are kept completely private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I be turned down for a pre-existing condition?

We do not turn patients away because of pre-existing conditions.

Can I call Teladoc outside of the United States?

You can request a Teladoc consult from anywhere in the world. You will speak with a doctor licensed in your home state. International consults are advice-only. You must have a U.S. address and a U.S.-based phone number for the doctor to call back at the time of consult. Prescriptions and video consults are not available for international consults.

 

 

How to Use a Discount Plan

It's easy to use your discount plan. Once you join the plan and receive your membership kit, simply follow these steps to start saving today! Some discount plans will have specific directions on how to use the plan, so please review your membership kit for details.

Step 1:

Keep your membership card with you at all times so it will be easily accessible to present at provider locations. You must present your membership card at the time of service to receive a discount.

Step 2:

To locate and verify participating providers in your area, simply call Member Services at (800) 290-0523. When calling to schedule an appointment, please refer to the membership card for proper network identification when speaking to a participating provider's office.

Step 3:

At the time of service, show your membership ID card and receive the discount off the regular-priced fee. It is that easy.

If you have any questions about how to use your discount plan, call our Member Services department toll-free (800) 290-0523, any time between 7 a.m. and 7 p.m. Monday - Friday CST, for prompt and friendly assistance.